Return/Exchange Contact Form

If the delivered product is different from your order or has a defect, please contact us using the form below. * We will exchange the product if it is in stock, or refund the product if it is not in stock.

 

Not eligible for return or exchange
・Products purchased from stores other than the official online store.
- If more than 7 days have passed since the product was delivered.
- It is okay to try on the item, but the item has been worn and washed.
- Products that have acquired an odor or become damaged while in the customer's possession.
- In the case of returns or exchanges due to customer reasons such as color or size.

*Please set @onc-merino.com as spam.